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Share your feedback

If you are a patient or care provider who has compliments, suggestions, questions or concerns about your experience with OSP West, consider contacting us using the form below. 

We are here to support you through your experience and assist you with questions or concerns. You can speak with us over the phone or by email. Whether you have a complaint, suggestion, safety concern or a compliment, we'd like to hear from you.

How to share your feedback or concern

Complete the following form and we will respond to you as quickly as possible. Alternatively, you can phone us at 1-888-668-1866 from Monday to Friday 8 a.m. to 4 p.m.

Feedback form

For your privacy

Our staff take great care to safeguard your privacy. However, the feedback form is transmitted over the internet and viewed by OSP West, as well as other St. Joseph's Health Care London or St. Joseph’s Healthcare Hamilton staff as needed. We suggest that you don't put anything in the message that you would consider private information. If you need to discuss confidential matters, please contact us by phone at 1-888-668-1866.

This personal information is being collected under the authority of the Public Hospitals Act R.S.O. 1990, CHAPTER P.40 for the purpose of contacting the sender in response to an inquiry. If you have questions about the collection of this information, please contact Privacy and Freedom of Information, St. Joseph's Health Care London, 268 Grosvenor Street, London, ON,519-646-6100 ext. 65591.